Terms of Use

1.1. These Terms of Service (“Terms”) describe the relationship between you (“User”, “you” or “your”) and ENEQUI AB, reg. no. 559142-7538 (“ENEQUI”, “us” or “we”) regarding your use of ENEQUI’s Apps, our Products, and related services (e.g., paid services in App) (“Services”). The Terms also explain the rights you grant us when you register your account and begin using ENEQUI’s mobile applications (“Apps”, “our Apps”) used in conjunction with the Products.

1.2. These Terms and the agreement between you and ENEQUI take effect when you install the App, register your account, and/or accept ENEQUI’s Terms and Privacy policy.

1.3. As a user, you agree that these Terms are valid between ENEQUI and you, and not with the company distributing the App platform, e.g., Apple or Google. ENEQUI is solely responsible for the Appa and their content.

1.4. If you are a consumer, the Terms will apply to the extent permitted by mandatory national law in your country of residence.

2.1. The Apps are used for installation, parameter setting, control, monitoring, and management of ENEQUI’s products (“Products”).

2.2. All Users must register and create an account before the Apps can be used. Access rights for different Users will be set by the installer and/or end user/system owner when the system is created or users are invited to it.

2.3. The processing of personal data is in accordance with ENEQUI’s privacy policy, available at https://www.enequi.com/en/privacy-policy/. By accepting these Terms, you also accept the content of the privacy policy.

3.1. By accepting these Terms, you agree to comply with them during your use of the Apps.

3.2. ENEQUI reserves the right to make changes and additions to these Terms from time to time.

4.1. Users must be 18 years old to register an account and use the Apps.

4.2. You accept full responsibility for any unauthorized use of the Service by minors.

4.3. By accepting these Terms, you guarantee that: (i) you are not located in a country subject to a U.S. government embargo or designated as “terrorist-supporting”; and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.

4.4. These Terms are not intended to grant rights to anyone other than you and ENEQUI, and under no circumstances do they create any rights for third parties.

5.1. Downloading and using the Apps is free. However, you may subscribe to various services that offer additional functionality for a monthly fee.

5.2. To use services in the Apps, you must have a device compatible with ENEQUI’s technical standards for the Apps.

5.3. When purchasing a service, you agree to the additional terms specific to that service. In addition to these Terms, your purchase is governed by: (i) the information provided at the time of purchase; and (ii) any service-specific terms you accept, collectively “Purchase Agreement”.

5.4. ENEQUI provides the service according to the Purchase Agreement. If you do not accept the Purchase Agreement, you cannot use the service. You will still have access to the Apps and their free content.

5.5. Our fees and subscriptions are ongoing and can be found in the Apps. They will always be clearly communicated when you purchase a service. Fees may vary depending on the service, and ENEQUI reserves the right to update prices at any time. By not canceling your service, you accept the new prices. Data transfer costs or charges from your internet or telecom provider are not included.

5.6. The services are paid in advance unless otherwise stated in the Purchase Agreement.

5.7. By accepting these Terms and Purchase Agreement, you agree to provide accurate personal information and a valid payment method.

Binding Period and Termination

5.8. With regards to binding period and termination, clauses 5.9–5.11 apply unless otherwise stated in the Purchase Agreement.

5.9. Termination must be made in writing via the App or email. After subscribing, you may immediately terminate it and the service will be suspended after the paid period expires.

5.10. ENEQUI reserves the right to terminate your service immediately, at any time, without prior notice if you fail to comply with the Purchase Agreement or applicable laws, or if you use the service fraudulently or in a way that may harm ENEQUI or third parties.

5.11. Termination of paid services does not affect rights or obligations under these Terms except this clause 5.

5.12. All payments are final and non-refundable, except in cases of:

• • Termination in accordance with Swedish law
• • Incorrect charges or technical errors in the payment process

5.13. You can terminte your subscription at any time via the App under “Settings” -> “My Subscriptions”.

5.14. Upon termination:

• • You retain access to paid features until the end of the current billing period
• • No further charges will be made after the current period
• • You lose access to the features after the cancellation period ends but retain access to free functionality in the apps.

6.1. The Apps and all associated intellectual property shall remain the exclusive property of ENEQUI. You have no rights or claim to the Apps or its intellectual property except as explicitly stated in these Terms.

6.2. By accepting these Terms, you are granted a license to use the Apps and their Services. Unless otherwise agreed, the license is non-exclusive, fully terminable, and non-transferable. This license does not permit you to: (i) decompile or reverse-engineer the software; (ii) create additional copies or derivative works; (iii) use the Apps for criminal or immoral purposes; or (iv) connect the Apps to third-party services without prior written consent or otherwise modify the Apps.

6.3. ENEQUI reserves the right to provide additional usage instructions for the Apps, which you must follow if reasonable.

7.1. If you experience issues with the Apps, Products, or Services, need help, or are dissatisfied, please contact ENEQUI using the information under “Contact Us” below. If you have any difficulties or problems using our Apps or Products, we would like you to inform us as early as possible so that we can possibly try to find a solution to your problems.

7.2. The platform provider (e.g., Apple or Google) has no obligation to provide maintenance or support services for the Apps.

7.3. Complaints related to products or installations from third parties should be directed to the appropriate installer or seller.

8.1. We will use reasonable care in providing the Apps. However, the Apps is provided “as is” and we make no other promises or guarantees regarding the Apps, savings, or earnings. Specifically, we do not guarantee that the Apps does not infringe on others’ rights or is suitable for specific purposes. We also do not guarantee uninterrupted or error-free use, or protection from data loss, malware, or other security breaches.

8.2. THIS SECTION DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

9.1. ENEQUI reserves the right to make changes to the Apps. You understand that content and/or interface may be changed, removed, or updated without prior notice.

9.2. ENEQUI may update or change the technical requirements of the Apps to ensure security and improvements. These updates may require you to update the Apps for continued use.

10.1. ENEQUI is not liable for direct or indirect damages, including loss of profit, goodwill, or business opportunities. We are also not responsible for interoperability issues between your device and the Service or for third-party service failures.

10.2. ENEQUI’s maximum liability is limited to the amount you paid in the twelve (12) months prior to the event giving rise to the claim.

10.3. ENEQUI is not liable for legal claims related to the Products under these Terms.

10.4. ENEQUI’s liability is limited to what is permitted under applicable law or mandatory consumer protection laws in your country of residence.

10.5. The Apps must not be used for illegal or harmful purposes.

ENEQUI, not the platform distributor, is responsible for handling any claims related to the Apps and your use of it, including claims under consumer law or regulatory requirements.

Except as stated in clause 5.3 or otherwise agreed in writing, these Terms constitute the entire agreement between you and ENEQUI and replace all prior agreements.

ENEQUI may assign these Terms or its rights and obligations. You may not assign or sublicense your rights under these Terms.

Questions, complaints, or claims related to the Apps, Products, or Services should be directed to:

ENEQUI AB

Kung Hans Väg 3

192 68 Sollentuna, Sweden

Email: info@ENEQUI.com

Phone: +46 (0)10 122 17 00

15.1. These Terms shall be interpreted under Swedish law. The Purchase Agreement shall not limit consumer rights under mandatory law in your country of residence.

15.2. Disputes that cannot be resolved by agreement shall be settled by the Swedish National Board for Consumer Disputes (ARN) or a Swedish court.

15.3. Before escalating a dispute, parties shall attempt to resolve it through negotiation. If unresolved within 30 days, the dispute may be escalated.

16.1. When purchasing Services, you may need to provide payment details. You are responsible for ensuring they are accurate and up to date.

16.2. Payments are handled by third-party payment service providers. ENEQUI does not store card information.

16.3. By providing payment details, you authorize the payment service provider to charge you according to the applicable terms.

16.4. You are responsible for updating payment details. Failed payments may result in service termination.

16.5. You are responsible for unauthorized use of your payment details, including by minors.

16.6. ENEQUI reserves the right to deny or terminate access to paid services in case of suspected fraud or violation of these Terms.

ENEQUI is not liable for delays or failures due to circumstances beyond its control, including natural disasters, war, strikes, pandemics, government actions, or third-party technical failures.

These Terms are originally written in Swedish. In case of discrepancies between language versions, the Swedish version shall prevail.