01.1. Right of withdrawal and return window
We offer 14-day returns from the delivery date (this matches the statutory right of withdrawal under EU Consumer Rights Directive). Items must be returned unused in the original packaging.
02.2. How to return
- Email info@enequi.com with your order number and return reason.
- You receive a return label within one business day.
- Drop the package at your local carrier point.
- We refund within 14 days after receiving and approving the return.
03.3. Exceptions
Made-to-order items, sealed products opened for hygiene/safety reasons, and initiated digital downloads cannot be returned.
04.4. Return shipping
For withdrawals, the customer pays return shipping. If the item is defective or we made an error, we cover the full cost.
05.5. Defects
Report defects within a reasonable time. EU consumer law gives you up to 3 years of warranty against defects.
06.6. Refund
Refunds are issued to the original payment method.
07.7. Contact
info@enequi.com · +46 (0)10 122 17 05